vip Responsible Gambling

vip believes that sports and betting should be a source of enjoyment, not a burden. Your safety and wellbeing are our highest priority.

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Our Commitment

At vip we value entertainment, but never at the cost of harm. Whether it is slots, live casino or cricket betting, the main purpose of playing should be enjoyment. Whenever it feels like control is slipping, it is time to stop. Our responsible gambling policy was built with exactly this in mind.

Under vip's Terms and Conditions, every user must verify their age and agree to the responsible gambling policy before opening an account. This is not just a formality — it is a real step taken to protect our users.

If you have questions about how your personal information and gaming history are kept secure, you can read our Privacy Policy for full details. We never share your data with third parties.

Key Things to Remember

Gambling is for entertainment, not a way to earn money
Never go beyond your set budget
Do not bet to chase losses
Never play with borrowed money
Take breaks when needed and do not hesitate to ask for help

Tools to Keep Yourself Safe

vip provides several features to help users stay in control. Using them is entirely your choice — and you can change them at any time.

Deposit Limit

Set a maximum deposit amount on a daily, weekly or monthly basis. Reducing a limit takes effect immediately; increasing it requires a set waiting period.

Time Limit

Session Time Limit

Decide in advance how long you will play in one session. When the set time is up, the system will automatically remind you to take a break.

Temporary Break

Cooling-Off Period

If you feel you need some distance, you can take a temporary break of between 24 hours and 30 days. During this time you will not be able to log in to your account or place bets.

Self-Exclusion

If you feel there is a long-term problem, you can close your account for a minimum of 6 months or permanently. Once this decision is made, it will not be possible to return before the set period has ended.

Reality Check

At set intervals a message will appear on screen showing how long you have been playing and how much you have won or lost. This helps you make informed decisions.

Loss Limit

If you lose more than a set amount, your session will automatically end. Setting this limit makes it easier to avoid large financial losses.

To activate or change any of these tools, contact us via 24/7 live chat or email. Our support team is ready to assist in both Bengali and English.

Warning Signs to Watch For

Problem gambling usually develops gradually. If you notice any of the signs below in yourself or someone close to you, it may be time to seek help.

Repeatedly betting more and more to chase losses, which often leads to even greater losses.
Hiding your betting habit from family or friends, or lying about it.
Using money meant for essential expenses (rent, food, utility bills) on betting.
Borrowing money or taking on debt to gamble, especially on more than one occasion.
Trying to stop but returning to gambling again and again.
Feeling restless, irritable or anxious when unable to play.
Neglecting work, studies or family responsibilities to spend time betting.
Being unable to stop and continuing to play even after a big win.

Check In With Yourself

Ask yourself from time to time — how much time did I spend gambling in the past week? Did I stay within my budget? Did I hide anything from my family?

Honest answers can be difficult, but this is the first step toward change. Seeking help is not a sign of weakness — it is a sign of self-awareness.

Visit our FAQ section for answers to more common questions.

Principles of Responsible Gambling

Play for entertainment, not to earn money

There is no guaranteed strategy for winning in a casino or on a betting site over the long term. Think of each spin or bet as the cost of entertainment — like buying a cinema ticket. Never wager more than you can afford to lose.

Set your budget beforehand, not after

Decide the maximum amount you are willing to spend before you start playing. Once you reach that limit, end the session — whether you are winning or losing. vip's deposit limit tool helps you put this decision into practice.

Do not bet on impulse

Do not place bets after drinking, when under significant stress, or when trying to quickly recover losses. In these situations the chances of making sound decisions are low and the risk of harm is higher.

Take regular breaks

Playing for long stretches without a break reduces your judgement. Step away at least once every hour, drink some water, take a short walk. The Reality Check feature will remind you to take these breaks.

Keep children and minors away

vip is for individuals aged 21 and above only. Keep your account password away from underage members of your household. Be especially careful if devices have shared accounts or saved logins.

Where to Get Help

You do not have to carry a problem alone. Getting the right support can change things. Choose whichever of the options below feels most comfortable for you.

vip Live Chat

Our support team is available 24 hours a day, 7 days a week. Speak to us in Bengali or English. Discuss setting limits, self-exclusion or any concern you have — no judgement.

Email Support

If you prefer to write, get in touch by email. Our responsible gambling team will respond to your message as quickly as possible. Email address: [email protected]

Family and Close Ones

Let a trusted family member or close friend know about your situation. The presence and support of people close to you plays a very important role in the path to recovery.

Professional Counselling

Mental health professionals and addiction counsellors in Bangladesh can help with gambling problems. Contacting a local hospital or mental health centre will connect you with professional guidance.

Peer Support Groups

There are support groups made up of people who have come through gambling addiction. In these groups you can share your own experience and draw strength from others' stories.

Self-Assessment

If you want to assess your own gambling habits, ask vip's support team. They will help you understand your situation through a simple set of questions.

Protection of Minors

vip strictly follows a 21+ age policy. Age verification is mandatory when registering an account, and additional identity verification may be requested in cases of doubt.

Family members can use parental control software to manage minors' online activity. Browser parental control features can also be used to restrict access to gambling sites.

If you suspect that a minor has used your account, notify us via live chat immediately. We will act promptly and secure the account.

Advice for Parents

Enable parental controls on devices and browsers
Do not share your bKash, Nagad or Rocket PIN
Talk openly with your children about the risks of online gambling
If you are logged in, log out after every session

Common Questions About Responsible Gambling

Yes. Any balance remaining in your account can still be withdrawn after self-exclusion is activated. Self-exclusion prevents new bets but does not affect your existing funds. Contact us via live chat for more details.

Reducing a limit takes effect immediately. However, a request to increase a limit requires a set waiting period (cooling-off period) to pass first. This is in place to protect you from impulsive decisions made in the moment.

Family members cannot contact our support team on your behalf directly (for privacy reasons), but they can encourage the person concerned to speak with the support team. Reaching out to a professional counsellor together as a family is also an effective option.

No. Opening a new account is not possible during the self-exclusion period. Our system detects re-registration by the same person. If you find yourself trying to get around this, it is a sign of a serious problem and the time to seek professional help.

Yes. Any conversation with our support team is completely confidential. Your personal information and circumstances are never shared with third parties. Please read our Privacy Policy for more details.

No. When the self-exclusion period ends, your account is not reactivated automatically. You will need to contact our support team directly to request reactivation. This step is intentional so that you can make a conscious decision about returning.