vip Privacy Policy

1. Introduction and Scope

vip is an online gaming and betting platform operated for users in Bangladesh. This privacy policy applies to the vip website, mobile app, and all related services. When you create an account, make a deposit, or use any of our services, you agree to the terms of this policy.

This document works alongside our Terms and Conditions, and together both documents define the legal relationship between you and vip. If there is any conflict between them, this privacy policy takes precedence.

2. What Information We Collect

vip collects several categories of information that are necessary for the proper operation of our services. The categories of information collected are described in detail below.

2.1 Identity Information

• Full name and date of birth (for age verification)
• National ID number or passport number
• Email address and mobile number
• Current address

2.2 Financial Information

• bKash, Nagad, or Rocket mobile wallet number
• Transaction history — records of deposits and withdrawals
• Account balance and bonus usage

2.3 Technical and Usage Information

• IP address and device identifier
• Browser type, operating system, and language preference
• Login time, session duration, and list of pages visited
• Gaming history — which games were played and how much time was spent

2.4 Communication Information

• Records of live chat and email support conversations
• Any written messages submitted as complaints or feedback

3. How We Collect Information

vip collects information in the following ways:

• Information you provide directly: What you submit when filling in registration, login, deposit, or withdrawal forms.
• Automatic collection: Your browsing behaviour is tracked through cookies, web beacons, and log files.
• Information from third parties: Payment processors such as bKash, Nagad, and Rocket send us transaction confirmation details.
• Identity verification services: Specialised providers may be used to verify your identity as part of the KYC (Know Your Customer) process.

4. How We Use Your Information

Collected information is used only for specific purposes. vip never uses your information without a valid reason. The main purposes are:

• Creating, managing, and securing accounts
• Processing deposits and withdrawals
• Applying bonuses and promotional offers
• Verifying that users are 21+ and ensuring responsible gaming
• Preventing fraud and protecting accounts
• Customer support and complaint resolution
• Improving service quality and planning new features
• Meeting applicable legal obligations

We monitor user gaming behaviour to support responsible gaming, and protective measures are taken if any unusual patterns are identified.

5. Disclosure and Sharing with Third Parties

vip does not sell your personal information or share it with advertisers. Information may be disclosed in the limited circumstances below:

5.1 Service Providers

Payment processors, KYC verification providers, and technology service providers receive only the information needed to carry out their specific tasks. They are contractually bound to follow our instructions.

5.2 Legal Obligations

Information may be disclosed in accordance with applicable laws in Bangladesh or court orders. In such cases, vip follows the legal process as required.

5.3 Fraud Prevention

If suspicious activity related to financial fraud or money laundering is identified, sharing information with the relevant authorities is our responsibility.

6. Cookies and Tracking Technologies

vip's website uses cookies. Cookies are small text files stored in your browser that help remember your preferences on future visits.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security.
• Functional cookies: Used for language preferences and personalised experience.
• Analytical cookies: Used to understand which parts of the site are used most.

You can disable cookies from your browser settings, but doing so may prevent some features of the platform from working properly.

7. Data Retention Period

vip does not keep collected information longer than necessary. As a general rule:

• All personal information is retained for as long as the account remains active.
• Even after an account is closed, certain information is kept for at least five years to meet legal obligations.
• Financial transaction records are retained for an extended period to support audits and dispute resolution.
• Cookie data is generally deleted at the end of a session or after a set period.

Once the retention period ends, information is securely deleted or anonymised.

8. Data Security Measures

vip applies industry-standard technical and organisational measures to protect your information:

• Data in transit is secured through SSL (Secure Socket Layer) encryption.
• Sensitive information stored in databases is kept in encrypted form.
• Staff are given access only to the information needed for their specific role.
• Regular security audits and vulnerability assessments are carried out.
• Login and financial activities are confirmed through OTP verification.

However, no data transfer over the internet is 100% secure. We take every precaution, but no method can be claimed to be entirely risk-free.

9. User Rights

You have several important rights regarding your own information:

9.1 Right to Access

If you want to know what information vip holds about you, you may submit a written request. We will respond within a reasonable time.

9.2 Right to Correction

If any stored information is incorrect, you may request that it be corrected. Some information can be updated directly from the profile section.

9.3 Right to Deletion

After your account is closed, you may request deletion of your information if there is no legal obligation to retain it. However, if there are ongoing disputes or financial claims, deletion may not be possible until those are resolved.

9.4 Right to Withdraw and Object

You may opt out of marketing communications at any time. However, it is not possible to opt out of data processing that is necessary for the operation of the service.

10. Protection of Minors

vip strictly prohibits anyone under 21 from opening an account. Age is verified at registration and confirmed again through the KYC process. If we become aware that an account is being operated by a minor, that account will be suspended immediately and the stored information will be deleted.

If you believe a minor is using vip, please inform our support team.

11. Marketing Communications

If you agreed to receive marketing messages when creating your account, vip may send you relevant offers, information about new games, and special bonus notifications. These communications may be sent by email or SMS.

You can turn this off at any time through your account settings or via the unsubscribe option in any message. Even if you stop marketing messages, important service notifications (such as transaction confirmations) will continue to be sent.

To learn more about our site, you can read the About Us page.

12. International Data Transfers

vip may use servers located outside Bangladesh for technology services. In that case, your information may be processed in another country. Regardless of where the information is stored, the protection standards set out in this privacy policy are maintained.

For international transfers, we ensure that the receiving organisation provides an equivalent level of data protection.

13. Notice of Policy Changes

vip reserves the right to update this privacy policy at any time. If significant changes are made, account holders will be notified by email or through a notice on the platform. Continued use of the platform after changes are made will be considered acceptance of the updated policy.

The effective date of the updated policy will be shown at the top of this page under "Last Updated". Checking this page regularly will keep you up to date.

For general questions, you can visit our FAQ section, where answers to many common topics are available.

14. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact our privacy team. vip provides support in both Bengali and English, 24 hours a day, 7 days a week.

We aim to respond to your complaint within a reasonable time after receiving it. More complex matters may take a little longer to investigate.